Customer Service

Terms & Conditions

Terms Charbonnel et Walker
For more information about our business Terms & Conditions please read below.

We accept Credit Card, Debit Card payments via ….
We accept MasterCard / Visa / Visa Delta / Visa Electron / Solo / Switch. The goods will not be delivered until the customer's funds that have been paid to Charbonnel et Walker Ltd have cleared in full.

Order Notes
Please note that all transactions will be carried out in UK Pound. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Charbonnel et Walker Ltd reserves the right to decline orders for bulk or high value purchases.

Your order will be sent to you within 24-36 hours of receipt.
Customers in Europe and Rest of the World: Orders up to 2kg (gross weight) are sent using Royal Mail International Signed For, and shipping costs are calculated accordingly. For all orders above 2kg (gross weight) extra shipping costs may be incurred, and you will be contacted directly by a member of the Charbonnel Mail Order Department. 

We have had some issues with chocolates melting when shipping  to the following countries due to high temperatures:  Saudi Arabia, Kuwait and the United Arab Emirates. Whilst most orders that we send via our Fedex courier arrive in good condition, we cannot  guarantee that every delivery will.  Please only continue if you are happy to accept delivery under these circumstances.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Returns Policy & Guarantee 
We guarantee your satisfaction. All of our products come with a no fuss guarantee.

Contacting us 
Please contact us at the details below:

Postal Address: 
Charbonnel et Walker Ltd 
One The Royal Arcade
28 Old Bond Street
Phone: +44 (0)20 7491 0939 
Fax: +44 (0)20 7495 6279 
Email: [email protected] 

Unlawful or Prohibited Use 
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Charbonnel et Walker Ltd or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. 
Charbonnel et Walker Ltd owns the copyright in all materials on this site.

All contents and information on this site including without limitation text, graphic and images, is the property of Charbonnel et Walker Ltd or the property of their respective owners and is protected by United Kingdom copyright laws.

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