Customer Service

Delivery Charges

Changing and cancelling your order

We are sorry that in most circumstances, it is not possible to make changes to your order once you have placed it. If you would like to add products to your order, please place a new order for these items.

 

UK 1st Class Delivery

2 - 4 Working Days (up to 900g)

Cost: £6.00


UK Next Day Delivery

Monday - Friday (0kg – 10kgs)

Cost: £12.00

 

Our despatch department is open Monday to Friday: 10am – 5.30pm.

Orders placed Monday to Thursday before 2:30pm will be despatched on the same day, orders after this time will be despatched the following day.

Orders placed on Friday and over the weekend will be despatched on Monday or the Next Working Day if a Bank Holiday.

We have had some issues with chocolates melting when shipping to the following countries due to high temperatures:  Saudi Arabia, Kuwait and the United Arab Emirates. Whilst most orders that we send via our Fedex courier arrive in good condition, we cannot  guarantee that every delivery will. Please only continue if you are happy to accept delivery under these circumstances.

We send out most orders within 1 to 2 days of ordering and if there is nobody present to receive your delivery, a card will be left for you.

All items leave our store in perfect condition, Charbonnel et Walker cannot be held responsible for damage sustained in transit.

Northern Ireland and the Channel Islands are UK.

We cannot post out items to a PO box or a freepost address.

All your items will be ribboned and then packaged in non- branded outer packaging.

 

Friday and Weekend Orders

Orders placed on a Friday before 3.30pm will arrive as a normal Royal Mail service. Any orders placed after 3.30pm on a Friday and over the weekend will not be despatched until the Monday, or if a Bank Holiday weekend, then the Tuesday.

 

Delivery Information Worldwide

We do not use Royal Mail for overseas deliveries.

We use a fed-Ex international priority service which is a fast, superior delivery service for you, enabling us to get your chocolates to you as quickly as possible.

Our chocolates are sent in packaging that is not temperature controlled, please be aware of this if shipping is required to an excessively hot climate. We therefore leave this to your discretion.

All shipping is subject to customs clearance.


Europe

1 to 2 working days (trackable).

From £15.00


USA

1 to 2 working days (trackable).

£15.00 (up to 2.5kgs)

£35.00 (2.5kgs – 10kgs)

 

Rest of the World

1 to 5 working days (trackable).

£30.00 (up to 2.5kgs)

£60.00 (2.5kg – 10kgs)

 

Over 10kg please call Old Bond Street store on 0207 318 2075 for information.

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